The NWL Occupational Health Shared Service (OH SS) team has many years of experience and extensive training in occupational health. We have access to NHS clinicians and specialists across North West London to receive professional advice and clinical support where necessary.
Pam Duke is the accountable officer for the NWL OH SS. This covers all aspects of operational, financial clinical and contractual performance, service development, providing support and supervision to the OH team.
Following a short career in coronary care nursing, Pam qualified as an occupational health nurse and has worked in the service for over 34 years of which 28 years has been as the service lead.
Pam led the NWL OH shared service programme team in piloting proof of concept for the new shared service. She attends national regional and local committees and working groups for the Growing OH and Wellbeing agenda. Pam also provides expert advice upon request to other local employers involved in procurement of occupational health services.
In addition, she is the Contract Manager for the externally provided Employee Assistance Programme (EAP) service and the Occupational Musculoskeletal Support Service (which alongside the NWL OH SS form the support structure for staff in the host organisation).
Kate Ayres is the Transition Manager for NWL OH Shared Service Programme. She has worked closely with managers and staff from services across NWL but in particular with those services entering the Shared Service in the initial stages to ensure a smooth transition.
Kate is a nurse by background qualifying as a RGN and then RMN and has worked in a number of clinical areas including community MH nursing and in MH homelessness in Westminster.
She worked as Lead Nurse in Westminster and as a manager across the Jameson division.
Kate particularly enjoys working with staff to ensure that when change happens it is a collaborative experience and that communication is key to ensuring this happens.
Emma, oversees day to day delivery of all OH services for the host (NWL) and initial partners, providing support and supervision to the nursing team. Emma undertakes limited clinical and advisory work mainly overseeing contract delivery / monitoring on a day to day basis.
Following a career in neurological nursing, Emma commenced working in occupational health 16 years ago and joined NWL in 2009. She consolidated her extensive experience by qualifying as a Specialist Community Occupational Health nurse.
Emma became Service manager in 2016 and works closely with the Managing Director and also the Clinical, Operational, Administrative leads to ensure clinical standards and occupational health service provision is maintained. Also attending key governance committees and working groups of both partner and commercial customers as required.
James, oversees existing and explores new commercial opportunities for the OH SS as well as project managing all transformation to improve service delivery. His role will keep track of all strategic and operational matters and report progress through to completion. He will work closely with all members of the OH SS to ensure delivery against plan within the service.
James is a qualified PRINCE2 practitioner. Since joining the NHS in 2003 he has been involved in projects and transformation programmes at a number of Trusts at local, regional and national level.
Elaine oversees day to day delivery of all administrative activities associated with the delivery of NWL OH clinical services, providing support and supervision to the administrative team. She also ensures all other areas of contract delivery/monitoring on a day-to-day basis e.g running activity reports, producing backing documents for invoicing purposes, and arranging finance meetings.
Elaine commenced working in occupational health 28 years ago when she joined the current team.
Elaine became Administrative lead in 2012 and works closely with the Managing Director and also the Clinical, Operational, and Commercial / Transformation Leads, to ensure administrative standards and occupational health service provision is maintained. She also attends key working groups associated with the development of the operational and administrative services of both partner and commercial customers as required.